Privacy policy

Effective Date: 16 October 2026
Last Updated: 16 October 2026

Welcome to HostGraber.in, an online storefront operated by Sharspire Private Limited, under the brand name HostGraber.

At HostGraber, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, share, and protect your information when you visit our website, purchase hosting or cloud services, communicate with us, or otherwise interact with our business.

This Privacy Policy applies to https://hostgraber.in, its associated storefront, checkout, customer interactions, and related services. Additional terms or privacy notices may apply to services accessed through HostGraber's other websites and customer portals.

By accessing or using our website, you acknowledge this Privacy Policy. Where required by applicable law, we obtain your consent for specific processing activities.

1. Information We Collect

We may collect the following categories of information:

Personal and Contact Information

  • Full name and business name

  • Email address and telephone number

  • Billing address, city, state, postal code, and country

  • GST or other applicable tax information

  • Customer account information

  • Information submitted through contact forms, email, WhatsApp, or support channels

Order and Transaction Information

When you purchase a service, we may collect order details, selected products, billing cycles, amounts charged, discounts, tax information, payment status, transaction references, and related billing records.

Payments are processed through supported payment service providers. We do not need to receive or store complete payment card numbers or security codes to process ordinary storefront transactions. Payment providers may independently collect and process payment information in accordance with their policies.

Technical and Usage Information

We may automatically collect certain technical information, including IP addresses, device type, browser information, operating system, approximate geographical location, referral URLs, pages visited, website interactions, and diagnostic or security logs.

Service-Related Information

To fulfil and support hosting, virtual server, cloud, and other digital service orders, we may collect relevant configuration preferences, service identifiers, account details, and information necessary for service delivery and support.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing purchases, payments, and invoices

  • Delivering, activating, maintaining, and supporting purchased services

  • Managing customer accounts and service communications

  • Sending order confirmations, payment receipts, renewal notices, and essential service updates

  • Responding to questions, complaints, and support requests

  • Providing personalised product recommendations and relevant offers

  • Improving website performance, customer experience, and service quality

  • Measuring advertising effectiveness and understanding customer journeys

  • Detecting fraud, unauthorised transactions, abuse, and security threats

  • Complying with applicable taxation, accounting, regulatory, and legal requirements

Where applicable, processing is based on consent, contractual necessity, compliance with legal obligations, or another lawful basis recognised by applicable law.

3. Shopify Storefront and Checkout

Our online storefront operates using Shopify, an ecommerce technology provider.

Shopify processes certain personal information to operate the storefront, maintain checkout functionality, facilitate transactions, provide security, and support ecommerce operations.

Depending on the features enabled, Shopify may process customer contact information, shopping activity, order details, browser information, and related transaction data.

Shopify and its authorised service providers may process information in locations outside India, subject to applicable contractual and legal safeguards.

You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.

4. Cookies and Tracking Technologies

HostGraber.in may use cookies, pixels, and similar technologies to improve website functionality, remember preferences, analyse traffic, and support relevant advertising.

We may use the following categories:

Essential Cookies: Necessary for storefront operation, shopping cart functionality, checkout, security, and session management.

Analytics Cookies: Help us understand how visitors interact with our website and identify opportunities to improve the shopping experience.

Marketing Cookies: Where enabled and permitted, support advertising attribution, campaign measurement, personalised advertising, and remarketing.

Preference Cookies: Remember selected settings and improve the browsing experience.

You may manage cookies through your browser or available website privacy controls. Where legally required, non-essential cookies or tracking technologies will be activated only after appropriate consent.

Disabling certain cookies may affect some website functionality.

5. Analytics and Advertising

HostGraber may use analytics and advertising services, including Google Analytics, Google Ads, and Meta advertising technologies, to understand visitor behaviour, evaluate marketing campaigns, and improve product discovery.

Subject to the applicable settings and consent requirements, these services may process information about page views, website interactions, shopping activity, purchases, browser identifiers, and advertising interactions.

We may use this information to measure conversions, understand campaign performance, create relevant advertising audiences, and reach visitors who have previously interacted with our website.

Advertising providers may process information under their own privacy policies.

Where applicable, you may manage advertising preferences through the respective advertising platforms and the privacy controls provided on our website.

6. Email, WhatsApp, and Marketing Communications

We may communicate with you through email, telephone, SMS, WhatsApp, or other supported communication channels.

Transactional Communications

We may send necessary messages about orders, payments, invoices, service activation, renewals, security, and customer support.

Promotional Communications

Subject to your preferences and applicable law, we may send information about new services, product recommendations, discounts, promotional offers, and relevant business updates.

We may use authorised communication service providers, including WhatsApp Business messaging platforms, to deliver these communications.

You may unsubscribe from promotional emails through the unsubscribe link or request to stop eligible promotional messages through the relevant communication channel.

Opting out of promotional communications does not prevent us from sending essential transactional or service-related notices.

7. Sharing and Disclosure of Information

We do not sell customer contact information as a standalone commercial database.

We may share necessary information with trusted service providers and authorised parties, including:

  • Ecommerce and checkout providers

  • Payment processors and financial institutions

  • Hosting, cloud, and infrastructure service providers

  • Customer service and communication providers

  • Analytics and advertising providers

  • Security, fraud-prevention, and technical service providers

  • Legal, tax, accounting, and regulatory advisers

  • Government agencies or law enforcement authorities where legally required

We share information only where reasonably necessary for the stated purpose and subject to applicable legal requirements and contractual protections.

Certain advertising-related disclosures may be classified as a sale, sharing, or targeted advertising under some privacy laws. Where such laws apply, we will provide the relevant rights and choices.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, misuse, and destruction.

These measures may include encrypted communications, access controls, authentication mechanisms, monitoring, and security procedures.

Payment information is processed through supported payment providers using their applicable security controls.

No electronic storage or internet transmission method is completely secure. Although we work to protect personal information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Maintain customer accounts and provide purchased services

  • Fulfil contractual obligations

  • Preserve billing, tax, and transaction records

  • Resolve complaints and disputes

  • Meet applicable legal requirements

  • Protect against fraud and misuse

Retention periods depend on the information involved, the reason for processing, and applicable legal obligations.

When personal information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it, subject to legal and operational requirements.

10. Your Privacy Rights

Depending on applicable law and your location, you may have rights to:

  • Request access to personal information held about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of eligible personal information

  • Withdraw consent for consent-based processing

  • Opt out of eligible marketing communications

  • Request information about how your personal information is processed

  • Raise complaints or exercise other applicable statutory rights

Some requests may be restricted where information must be retained for tax, financial, contractual, security, or legal purposes.

We may request reasonable identity verification before processing privacy-related requests.

To exercise your rights, contact HostGraber using the contact information provided at the end of this policy.

11. International Data Processing

HostGraber serves customers in India and other countries.

Certain ecommerce, payment, analytics, communication, and infrastructure providers may process or store information outside your country of residence.

Where applicable, international processing and transfers are conducted in accordance with relevant legal requirements and appropriate safeguards.

12. Children's Privacy

Our products and services are intended primarily for businesses and individuals legally capable of entering into contracts.

We do not knowingly solicit personal information directly from children for independent commercial purchases.

If we become aware that personal information has been collected from a child without any required parental or guardian authorisation, we will take appropriate corrective action in accordance with applicable law.

13. Customer-Hosted Content

Customers purchasing hosting, VPS, cloud, and related infrastructure services may store or process their own applications, files, websites, databases, and other information.

Such content may include personal data belonging to their own users or customers.

The customer is responsible for determining the purposes and lawful basis for processing personal information through their hosted applications and for meeting applicable privacy obligations.

Where HostGraber processes such information on behalf of customers, its responsibilities are governed by the applicable service agreements, data processing arrangements, and legal requirements.

We do not use private customer-hosted content for unrelated marketing activities.

14. Third-Party Websites and Services

Our website may contain links to external websites, payment providers, communication platforms, and other third-party services.

These services may have separate privacy policies and terms.

HostGraber is not responsible for the independent privacy practices of third-party websites or services that it does not control.

We encourage customers to review the relevant privacy notices before submitting personal information to external services.

15. Fraud Prevention and Legal Compliance

We may process, review, and disclose information where reasonably necessary to:

  • Investigate suspected fraud or unauthorised transactions

  • Prevent misuse of our website or services

  • Respond to security incidents

  • Enforce applicable service agreements

  • Comply with valid legal requests and regulatory obligations

  • Protect the legal rights, property, and safety of HostGraber, customers, and others

Any disclosure will be assessed in accordance with applicable legal requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology providers, or legal obligations.

When changes are made, the updated version will be published on this page with a revised effective or last-updated date.

Where required by applicable law, we will provide additional notice or obtain renewed consent.

We encourage users to review this policy periodically.

17. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

HostGraber
A brand of Sharspire Private Limited

Registered business contact address:
M301, 3rd Floor, Webel IT Park, Phase 1, DH Block, New Town, Kolkata, West Bengal – 700156, India.

Website: https://hostgraber.in
Corporate Website: https://hostgraber.com
Contact Page: https://hostgraber.com/contact-us/

Privacy requests may be submitted through our official contact channels. We will review and respond in accordance with applicable legal requirements.

HostGraber — Built in India for the World.

We are committed to handling customer information responsibly while delivering hosting, cloud, and infrastructure services.